Before leaving Ukraine and deciding to travel to one of the EU countries, if possible, please take valid travel documents with you. However, the lack of travel documents or medical documents should not be an obstacle for you to enter the EU. All EU countries bordering Ukraine are allowing entry to all people fleeing the war in Ukraine on humanitarian grounds, regardless of whether or not you have a biometric passport. See more information related to documents and your rights to enter the EU here. You have the right to immediate assistance and immediate information about your rights. This includes temporary shelter and the fulfilment of your basic needs such as food and medicine. See also more information on traveling within the EU.
Ensure that you protect yourself and those you are traveling with. You can take the following safety measures:
If you want to report incidents you can always call the emergency number, which is 112 in all EU Member States.
If you want more information about missing children or protection for children, see more information here.